MCloud9, (Pty) Ltd. (“MCloud9”) is a provider of web and WordPress hosting services as well as domain registration and other services.
We highly value our customer’s privacy and care about protecting the personal information of our customers and visitors who use our websites, products, or services (collectively, our “Users”)
Like most website operators, MCloud9 collects non-personally-identifying information of the sort that web browsers and servers typically make available such as:
Date & Time of each visitor request
Pages Your View
Our purpose to collecting non-personally identifying information is to better understand how MCloud9’s visitors use its website.
When you sign up for any of our services we will ask you to provide contact information for your convenience as well as legal reasons. This will include name, home address, phone number and e-mail addresses.
If you contact us for general enquiries or for support, our staff may need to know information to solve the problem such as operating system and browser type. When you visit this website we record certain information using Google Analytics such as your location, browser version, IP address, screen resolution, operating system and flash support. This is so we can continue to provide the most convenient website for all our visitors.
Our website is protected by a Secure Sockets Layer (SSL) which helps to keep information on our website secure.
How Your Information Is Used
We will use your potentially personal-identifying information in the following ways.
To provide the requested Services to you;
To provide you with useful content;
To ensure the proper functioning of our Services
To offer and improve our Services;
To provide you with requested information or technical support
To facilitate your movement through our websites or your use of our Services;
To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law);
To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
To diagnose problems with our servers or our Services;
In connection with our security and compliance programs;
To administer our websites;
To communicate with you;
To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law);
To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
We DO NOT provide your potentially personal-identifying information to any persons other than A law enforcement or regulatory agency at their request, third parties who provide services on our behalf such as payment processing, only if they agree not to misuse this information.
We do not under any circumstances apart from the above give away, share or sell your information to any third parties.
All supplied payment information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorised with special access rights to such systems. After a transaction, your private information (credit/debit cards, identity numbers, financials, etc.) will not be stored on our servers.
We claim no ownership or control over any content submitted, posted or displayed by you on or through our services.
Disclosure and Sharing of Information
We collect information from our website visitors using Google Analytics. We use this information to better design our website and services. This information is never shared with any third party. We do not link aggregate user data with personally identifiable information.
Protection of Certain Personally Identifying Information
MCloud9 discloses potentially personally-identifying and personal-identifying information only to those of its employees, contractors, and affiliated organizations that:
Need to know that information in order to process it on MCloud9’s behalf
Provide services available at MCloud9’s website and;
Have agreed not to disclose it to others
Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using MCloud9’s website, you consent to the transfer of such information to them.
MCloud9 will not rent or sell potentially personally-identifying information to anyone.
Other than to its employees, contractors, and affiliated organizations, as described above, MCloud9 discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order, or other governmental request, or when MCloud9 believes in good faith that disclosure is reasonably necessary to protect the property or rights of MCloud9, third parties, or public at large.
If you are a registered user of MCloud9 and have supplied your email address, MCloud9 may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with MCloud9 and our products.
We primarily use the MCloud9 blog and social media channels to communicate this type of information, so we expect to keep this type of email to a minimum.
If you send us a request (for example via s support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
MCloud9 takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personal-identifying information.
You may unsubscribe from receiving promotional or marketing emails from MCloud9 at any time by using the “unsubscribe” link in the email received, or by emailing us at [email protected]. As outlined in the Section, Cookies and other Tracking Technologies, you can also control your cookie settings.
With respect to your account information, you may update, correct or delete information that you provided to us by logging into your MCloud9 account or contacting us at [email protected].
For individuals in the EEA, MCloud9’s legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. MCloud9 will process personal information from you where, a) we have your consent to do so, b) where processing is necessary for MCloud9 to perform Services pursuant to an agreement, or c) where processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information, or may otherwise need the personal information to protect your vital interests or those of another person. At any time, you have the right to withdraw or decline consent. If you do not provide the requested information, MCloud9 will not be able to perform Services for you. Also, you have the right to object where we rely on our legitimate interests to process your personal information.
Specific Terms and Conditions
MCloud9 considers email transmitted via our service to be the private correspondence between the sender and recipient. We will not monitor, edit or disclose the contents of a user`s private communications, except as required by law, to comply with legal process, if necessary to enforce the Service Agreement, to respond to claims that such contents violate the rights of third-parties, or to protect the rights or property of MCloud9. By using the service, you agree that technical processing of email communications is and may be required to send and receive messages, to conform to the technical requirements of connecting networks, to conform to the limitations of the Service, or to conform to other, similar technical requirements. By using the service, you acknowledge and agree that MCloud9 do not endorse the content of any user communications and are not responsible or liable for any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or other rights of another.
This website contains links to other sites that are not owned or controlled by MCloud9. Please be aware that we, MCloud9, are not responsible for the privacy practices of other such sites. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
If MCloud9, or substantially all of its assets, were acquired, or in the unlikely event that MCloud9 goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of MCloud9 may continue to use your personal information as set forth in this policy.
Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please email [email protected] and we will respond within thirty (30) days. MCloud9 will need to verify that the individual is inquiring about his/her own information before we can assist with the request.
Our website and services is not directed at minors and we will not enter into a service subscription contract with a minor. We do not knowingly collect information from or about minors under 13 years of age, and use of our services by minors under 13 years of age is forbidden unless such minor has explicit written consent from a parent or guardian to do so.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.